Refunds are not allowed for payments made through the payment gateway, except in the following circumstances:
A technical error results in multiple debits to a client's card/bank account or an excessive amount is debited in one transaction. A refund of the excess amount, excluding Payment Gateway charges, will be issued to the customer.
A technical error has resulted in payment being charged to the Customer's Card/Bank Account, but enrollment is unsuccessful. (WEBSITE NAME) will provide the enrolment service to customers free of charge. When the Customer requests a refund of the amount in such a case, they will be refunded after deduction of Payment Gateway charges.
In order to obtain a refund, the Customer will need to provide the original payment receipt and transaction number. Please send the application in the prescribed format to info@(WEBSITE NAME).com.
The refund will be issued by (WEBSITE NAME) within 21 days of receipt of the online registration form if the claim is found valid after manual processing. It may take 3-21 days for the money to appear in your account depending on your bank's policy.
Payments for purchases for which the payee or user hasn't been paid will be contacted by (WEBSITE NAME) and the payment will be settled by (WEBSITE NAME).
The dispute between the payee and payer can be directly credited to the disputing payer's account if (WEBSITE NAME) cannot resolve the dispute. The payee does not have a right to dispute the direct credit and debit to his or her account from the disputing payer. As soon as the payee and payer settle, (WEBSITE NAME) providers will handle the money in accordance with the settlement terms.
Users/payers should be aware that in the event of a chargeback, payment has already been made to the payee/user/service provider, and the payment shall be settled according to the agreement.
